A study published in the April issue of the journal Mayo Clinic Proceedings suggests that online physician reviews may often be affected by factors outside the control of the physician. The authors compared Press Ganey patient satisfaction survey (PSS) scores for 98 physicians who had negative online reviews against 82 matched physicians who had no negative online reviews. 

They found that the mean raw PSS scores were not different between the two groups, and they noted no difference in mean scores on questions related to physician-patient communication and interaction skills between those with poor online reviews and those without. However, the authors did note that physicians with negative online reviews scored lower on factors beyond patient-physician interactions, such as interaction with desk staff, nursing, physical environment, appointment access, waiting time, problem resolution, billing, and parking. Learn more...

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