A study published in the April issue of The Joint Commission Journal on Quality and Patient Safety suggests that integrating patient partners into ambulatory care quality improvement (QI) teams may help improve patients’ experience with care. 

The researchers conducted focus groups, in-depth interviews, and online surveys to identify the effect of patient partners on QI efforts. They found that patient partners influenced QI through three key mechanisms: symbolism, providing feedback (on written material for patients and new policies), and making suggestions (on office communication, educational materials, physical space, and clinical care processes). Nearly three-quarters of patient partners believed they had a moderate to very large impact on QI efforts, while eight of 10 QI team leaders reported that patient partners improved patient-centeredness of QI a "moderate amount" to a "great deal" through one of the three key mechanisms. Learn more...

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