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According to a study published online in the journal JAMA Internal Medicine, clinician denial of certain patient requests may negatively impact patient satisfaction. 

The researchers conducted a cross-sectional, observational study of 1,319 outpatient visits (1,141 adult patients) to family physicians at a single center. They found that 897 (68 percent) of visits included at least one request. Requests by category included the following:

The researchers found that clinician denials of requests for referral, pain medication, other new medication, and laboratory test were associated with worse satisfaction scores. "In an era of patient satisfaction-driven compensation," the researchers write, "the findings suggest the need to train clinicians to deal effectively with requests, potentially enhancing patient and clinician experiences." Learn more...